Return and Refund Policy for Tuesti.com
Effective Date: March 20, 2025
Thank you for shopping with Tuesti.com. We strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, please read our Return and Refund Policy below to understand how returns and refunds are handled.
1. Returns
We accept returns for most products within 14 days of the delivery date, subject to the conditions outlined below. To initiate a return, please contact us at tuestishop@gmail.com with your order number and reason for the return. Once your return is approved, we will provide you with instructions on how to proceed.
Eligibility for Returns:
- The item must be in its original, unused condition.
- The item must be in its original packaging.
- You must contact us within 10 days from the date you receive the product.
- The item must not be a custom order or a product that is marked as non-returnable (e.g., perishable goods, hygiene-related products, etc.).
Items Not Eligible for Return:
- Products that have been used or damaged by the customer.
- Custom or personalized items.
- Sale or clearance items.
- Gift cards.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method.
Refund Processing Time:
Refunds will typically be processed within 10 business days from the date we receive the returned item. However, please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.
Shipping Costs:
- Shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.
- You are responsible for paying the return shipping costs unless the item was damaged or defective.
3. Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or model, please initiate a return for the original item and place a new order for the replacement product.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at tuestishop@gmail.com with the details and photographs of the damaged product. We will provide you with a return shipping label and issue a full refund or send a replacement item, as preferred.
5. How to Return an Item
To return an item, follow these steps:
- Contact Us: Reach out to us at tuestishop@gmail.com within 10 days of receiving your order with your order number and reason for the return.
- Return Approval: Once your return is approved, we will send you instructions and a return authorization number (if applicable).
- Pack the Item: Ensure the item is securely packed in its original packaging and includes all accessories, manuals, and other materials that came with it.
- Ship the Item Back: Return the item using a trackable shipping method. You will be responsible for return shipping costs unless the item is defective or damaged.
6. Non-Returnable Items
Some items cannot be returned due to hygiene or safety concerns. These items include, but are not limited to:
- Custom or personalized products
- Sealed items that have been opened (e.g., electrical parts, software)
- Perishable goods or items that are prone to spoilage
7. Contact Information
If you have any questions or need further assistance with returns or refunds, please contact our customer support team at:
Tuesti.com
Office No 4, Plot No. D-22, Block 4 Metroville site area Karachi
Email: tuestishop@gmail.com
Phone: +92 21 36750917
We’re here to help!