FAQs
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions we receive from our customers. If you can’t find the information you’re looking for, feel free to contact us at tuestishop@gmail.com, and we’ll be happy to assist you.
What products does Tuesti.com sell?
Tuesti.com specializes in a wide range of spare parts for various textile machines.
How do I place an order?
To place an order on Tuesti.com, simply follow these steps:
- Browse our product categories or use the search bar to find the spare part you need.
- Select the product and add it to your cart.
- Review your order and proceed to checkout.
- Enter your shipping and payment details.
- Confirm and place your order.
Once your order is confirmed, you’ll receive an order confirmation email with all the details.
How can I track my order?
Once your order has been shipped, we’ll send you a tracking number to the email address you provided at checkout. You can use this tracking number to monitor the status of your delivery through the shipping carrier’s website.
What payment methods do you accept?
We accept a variety of payment methods, including:
- Credit and Debit Cards (Visa, MasterCard)
- Cash on delivery
- Direct bank transfer
All transactions are processed securely.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times will vary depending on the destination. You can check the estimated shipping costs at checkout before completing your order.
Can I change or cancel my order after it's been placed?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us immediately at tuestishop@gmail.com or call +92 21 36750917. We will do our best to accommodate your request, but once an order has been processed and shipped, it cannot be changed or canceled.
How do I return an item?
If you are not completely satisfied with your purchase, we offer returns within 14 days of delivery. Please visit our Return and Refund Policy page for more detailed instructions on how to return your items. If you need assistance, contact our customer service team at tuestishop@gmail.com.
When will I receive my refund after returning an item?
Refunds will be processed within 10 business days after we receive the returned item. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
Are the spare parts on Tuesti.com original or aftermarket?
We offer both OEM (Original Equipment Manufacturer) and aftermarket spare parts. OEM parts are sourced directly from the original manufacturer and maintain the same quality as the parts originally installed in your vehicle. Aftermarket parts are made by third-party manufacturers and may offer additional options or more affordable alternatives. Be sure to check the product descriptions to know whether an item is OEM or aftermarket.
How can I contact customer service?
If you have any questions, need assistance, or want to discuss an issue with your order, feel free to reach out to our customer service team. You can contact us via:
- Email: tuestishop@gmail.com
- Phone: +92 21 36750917
Do you offer warranties on the products?
Yes, many of the products we sell come with manufacturer warranties. The details of each warranty, including the duration and coverage, are included in the product descriptions. If you have any questions about a specific product’s warranty, feel free to reach out to us.
Do you offer gift cards?
Yes, we offer gift cards for use on Tuesti.com. Gift cards can be purchased directly from our website and can be used as payment for any product sold on the site. Gift cards are delivered via email and can be redeemed at checkout.
Can I get a bulk discount or wholesale pricing?
If you’re interested in purchasing spare parts in bulk or require wholesale pricing, please contact us at tuestishop@gmail.com with your order details, and our sales team will be happy to assist you.
What do I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team at tuestishop@gmail.com within 10 days of receiving the item. We will assist you with the return process and either send a replacement or issue a full refund.
Please be sure to provide photographs of the damage or defect to help us resolve the issue quickly.
Do you offer installation services?
Currently, we do not offer installation services for the parts sold on Tuesti.com. However, we recommend consulting a professional mechanic or technician for the installation of any spare parts to ensure they are fitted correctly and safely.
How can I get updates on new products or promotions?
To stay up to date on new product arrivals, sales, and promotions, you can subscribe to our newsletter at the bottom of the page. You’ll receive regular email updates, and you can opt out at any time.
If you have additional questions or need further assistance, don’t hesitate to reach out to us! Our customer service team is here to help.
Contact Information:
Office No 4, Plot No. D-22, Block 4 Metroville site area Karachi
Email: tuestishop@gmail.com
Phone: +92 21 36750917
Thank you for choosing Tuesti.com!